Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
Oslo — Alesund

Planned legal compensation: 250 €

Was your flight between Oslo Gardermoen Airport (OSL) and Alesund (AES) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Procedure: Norwegian Air Shuttle flight compensation from Oslo to Alesund

Have you experienced a major inconvenience during your trip between Oslo and Alesund with Norwegian Air Shuttle? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 378 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Oslo Gardermoen Airport (OSL)
  • Arrival airport: Alesund (AES)
  • Flight distance: 378 km (~0h28)
  • Applicable compensation: 250 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Norwegian Air Shuttle Oslo - Alesund is eligible?

The compensation for flight OSL-AES is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If Norwegian Air Shuttle sold more seats than planned and you stay on the tarmac at Oslo Gardermoen Airport, the 250 € compensation is automatic.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Alesund.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Oslo airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Oslo, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

When a social movement disrupts your itinerary to Alesund, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Oslo airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Norwegian Air Shuttle must ensure the well-being of its passengers stuck at Oslo.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Oslo Gardermoen Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Norwegian Air Shuttle?

Getting justice against carrier Norwegian Air Shuttle requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Norwegian Air Shuttle.

How long does it take to get the 250 € compensation?

On the OSL-AES line, delays can vary according to the reactivity of Norwegian Air Shuttle's legal department.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Norwegian Air Shuttle is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against Norwegian Air Shuttle is often more striking.

Help & Information

Frequently Asked Questions: Flight Oslo - Alesund

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from Oslo to Alesund?

According to European Regulation EC 261/2004, the distance between OSL and AES being 378 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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