Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
Oslo — Geneva

Planned legal compensation: 400 €

Was your flight between Oslo Gardermoen Airport (OSL) and Geneva Cointrin International Airport (GVA) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your Norwegian Air Shuttle flight compensation for the route Oslo - Geneva

No one likes waiting for hours at the airport. If Norwegian Air Shuttle did not respect its scheduled times for your Oslo - Geneva flight, the law is on your side.

Directive 261/2004 is clear: for 1 577 km of flight, the company Norwegian Air Shuttle is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Oslo Gardermoen Airport (OSL)
  • Arrival airport: Geneva Cointrin International Airport (GVA)
  • Flight distance: 1 577 km (~1h58)
  • Applicable compensation: 400 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Norwegian Air Shuttle Oslo - Geneva is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Geneva Cointrin International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Norwegian Air Shuttle owes you 400 €.

Keeping your travel documents for the Norwegian Air Shuttle OSL-GVA flight is crucial to prove that you were present at boarding at Oslo.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Geneva.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Oslo airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Oslo, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Norwegian Air Shuttle staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Oslo Gardermoen Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Oslo airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Oslo Gardermoen Airport airport, Norwegian Air Shuttle is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Oslo Gardermoen Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Norwegian Air Shuttle?

Getting justice against carrier Norwegian Air Shuttle requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Norwegian Air Shuttle.

How long does it take to get the 400 € compensation?

On the OSL-GVA line, delays can vary according to the reactivity of Norwegian Air Shuttle's legal department.

If your file is particularly solid regarding the incident occurred on the Oslo - Geneva section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Norwegian Air Shuttle is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

For your 400 €, don't compromise with Norwegian Air Shuttle without the opinion of a professional who knows the real value of your prejudice at Oslo.

Help & Information

Frequently Asked Questions: Flight Oslo - Geneva

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from Oslo to Geneva?

According to European Regulation EC 261/2004, the distance between OSL and GVA being 1 577 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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