Flight compensation Norwegian Air Shuttle:
Palma de Mallorca — Copenhagen

Norwegian Air Shuttle passengers Palma de Mallorca-Copenhagen: what to do to file a claim

You were due to travel with Norwegian Air Shuttle from Palma de Mallorca to Copenhagen and things went wrong? Regulation CE 261/2004 guarantees a payout in most cases.

With 1 931 km between Palma De Mallorca Airport and Copenhagen Kastrup Airport, CE 261 guarantees a lump-sum compensation of 400€ per person.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Norwegian Air Shuttle is a non-EU carrier, if the flight departs from Palma De Mallorca Airport, EU regulation applies completely.

How to know if the flight Norwegian Air Shuttle Palma de Mallorca - Copenhagen is eligible?

Make sure to keep your flight records for the Norwegian Air Shuttle PMI-CPH flight. They are the key proof of your entitlement.

An upgrade or downgrade doesn't affect your right to 400€ if the original incident qualifies under Regulation 261. The intermediate indemnity remains unchanged regardless of reclassification.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Copenhagen.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Palma de Mallorca airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

Not every strike{s} release the airline from its duties. If your Palma de Mallorca → Copenhagen delay was caused by an internal strike at Norwegian Air Shuttle, EU courts have recently ruled that compensation is owed.

It's worth noting that the obligation to prove rests on Norwegian Air Shuttle. It is the carrier's responsibility to demonstrate that the disruption of your Palma de Mallorca-Copenhagen flight results from a truly unforeseeable event.

What are your rights at Palma de Mallorca airport in case of prolonged wait?

Once the delay exceeds the legal trigger, i.e. 3 hours for flights between 1500 and 3500 km, Norwegian Air Shuttle is obliged to deliver the required assistance to every passenger{s} stranded at Palma de Mallorca.

Even in force majeure cases, the right to assistance at Palma de Mallorca still applies. The hotel must be provided if Norwegian Air Shuttle delays your flight overnight.

Steps: how to get your 400 € from Norwegian Air Shuttle?

It is strongly recommended to keep your Norwegian Air Shuttle boarding pass and all communications regarding the delay at Palma De Mallorca Airport. These documents are crucial for supporting your case.

If you don't have the time for lengthy email exchanges, delegating your claim to specialists is the fastest way to see your 400€ credited in your account.

How long does it take to get the 400 € compensation?

Airlines like Norwegian Air Shuttle often fast-track cases backed by law firms to prevent interest charges. Medium-haul cases have a standard processing timeline.

Digital tools now make it possible to monitor the status of your claim against Norwegian Air Shuttle through an online dashboard. For a medium-haul, expect around 6 to 10 weeks with an expert.

What to do faced with silence or refusal from the airline?

Hitting a dead end or getting a template rejection is sadly the lot of many passengers who claim alone for the Palma de Mallorca - Copenhagen route.

The win rate of expert platforms against Norwegian Air Shuttle reaches 95-98% when the case is well-founded. This demonstrates the power of EU law against airline stalling tactics.