Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
Palma de Mallorca — London

Planned legal compensation: 250 €

Was your flight between Palma De Mallorca Airport (PMI) and London Gatwick Airport (LGW) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

Delegate to our network of brokers and legal experts.

★★★★★ Free case study
Norwegian Air Shuttle

Check my flight Norwegian Air Shuttle

Get your compensation guaranteed by Regulation EC 261/2004.

100% secure process and GDPR compliant

Full breakdown: Norwegian Air Shuttle claim Palma de Mallorca → London

You were due to travel with Norwegian Air Shuttle from Palma de Mallorca to London and things went wrong? Regulation CE 261/2004 guarantees a payout in most cases.

Given the distance between Palma de Mallorca and London (1 309 km), CE 261 mandates a statutory payout in case of fault by Norwegian Air Shuttle. Short-haul routes are covered from the first tier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Palma De Mallorca Airport (PMI)
  • Arrival airport: London Gatwick Airport (LGW)
  • Flight distance: 1 309 km (~1h38)
  • Applicable compensation: 250 €

Did you know? Even if Norwegian Air Shuttle is a non-EU carrier, if the flight departs from Palma De Mallorca Airport, EU regulation applies completely.

How to know if the flight Norwegian Air Shuttle Palma de Mallorca - London is eligible?

Don't confuse ticket refund and legal compensation! Even if Norwegian Air Shuttle offers you a travel credit for your Palma de Mallorca → London flight, you can also demand the monetary compensation of 250€ provided by law.

In the case of a cancellation, if you were notified less than 14 days before your departure from Palma de Mallorca, the regulation applies in the same way.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at London.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Palma de Mallorca airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Palma de Mallorca, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

When industrial action disrupts your journey to London Gatwick Airport, {the airline|Norwegian Air Shuttle} will often try to refuse the claim. However, a strike by its employees no longer constitutes, according to case law, an exempting circumstance.

The distinction is subtle but essential. By consulting aviation experts, they will verify in official records the actual cause of the delay recorded on the day of your Palma de Mallorca - London flight.

What are your rights at Palma de Mallorca airport in case of prolonged wait?

Most travellers are unaware that Norwegian Air Shuttle is obliged to provide them meals, drinks and communications from the first hours at Palma De Mallorca Airport. It's a right, not a favour.

The law is unambiguous: care is never a goodwill gesture from Norwegian Air Shuttle. It is a legal obligation enforceable in court.

Steps: how to get your 250 € from Norwegian Air Shuttle?

First concrete step: send a formal email to Norwegian Air Shuttle's customer service referencing Regulation CE 261/2004 and {the 250€ amount|your specific claim}.

If you don't have the time for lengthy email exchanges, delegating your claim to specialists is the fastest way to see your 250€ credited in your account.

How long does it take to get the 250 € compensation?

On the PMI-LGW route, timelines can vary depending on the speed of Norwegian Air Shuttle's claims team.

Modern platforms reduce the average timeline to a few weeks for over 90% of cases {like yours|such as Norwegian Air Shuttle Palma de Mallorca→London}.

What to do faced with silence or refusal from the airline?

A refusal is never final. It's often a test in the claims process that professionals overcome routinely. Refuse to let this barrier deprive you of your 250€ rightfully owed.

A claims specialist will know exactly how to counter Norwegian Air Shuttle's arguments, having access to METAR data and Eurocontrol data from Palma De Mallorca Airport to establish liability.

Help & Information

Frequently Asked Questions: Flight Palma de Mallorca - London

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from Palma de Mallorca to London?

According to European Regulation EC 261/2004, the distance between PMI and LGW being 1 309 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
Start my claim
100% secure process and GDPR compliant