Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
Paris — Bergen

Planned legal compensation: 250 €

Was your flight between Paris-Orly Airport (ORY) and Bergen Airport, Flesland (BGO) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your Norwegian Air Shuttle flight compensation for the route Paris - Bergen

From Paris-Orly Airport airport, your departure with Norwegian Air Shuttle to Bergen didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 299 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Paris-Orly Airport (ORY)
  • Arrival airport: Bergen Airport, Flesland (BGO)
  • Flight distance: 1 299 km (~1h37)
  • Applicable compensation: 250 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Norwegian Air Shuttle Paris - Bergen is eligible?

For an Norwegian Air Shuttle flight from Paris to Bergen, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

The compensation also covers boarding denials (overbooking). If Norwegian Air Shuttle sold more seats than planned and you stay on the tarmac at Paris-Orly Airport, the 250 € compensation is automatic.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Bergen.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Paris airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Paris, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Norwegian Air Shuttle staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Paris-Orly Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Paris airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 250 €, if the delay stretches at Paris-Orly Airport airport, Norwegian Air Shuttle is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Paris-Orly Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Norwegian Air Shuttle?

The amicable route with Norwegian Air Shuttle to recover 250 € often fails without a technical and legal file.

Don't fill out complex forms on the Norwegian Air Shuttle website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Norwegian Air Shuttle to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Paris - Bergen section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Norwegian Air Shuttle is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Paris-Orly Airport airport to prove their faults.

Help & Information

Frequently Asked Questions: Flight Paris - Bergen

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from Paris to Bergen?

According to European Regulation EC 261/2004, the distance between ORY and BGO being 1 299 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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