Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
Prague — Stockholm

Planned legal compensation: 250 €

Was your flight between Ruzyn? International Airport (PRG) and Stockholm-Arlanda Airport (ARN) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Your entitlement: Norwegian Air Shuttle flight from Prague to Stockholm

If your flight from Ruzyn? International Airport to Stockholm-Arlanda Airport flown by Norwegian Air Shuttle was impacted, you are not alone when dealing with the airline.

With 1 087 km between Ruzyn? International Airport and Stockholm-Arlanda Airport, CE 261 guarantees a lump-sum compensation of 250€ per person.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Ruzyn? International Airport (PRG)
  • Arrival airport: Stockholm-Arlanda Airport (ARN)
  • Flight distance: 1 087 km (~1h22)
  • Applicable compensation: 250 €

Did you know? Even if Norwegian Air Shuttle is a non-EU carrier, if the flight departs from Ruzyn? International Airport, EU regulation applies completely.

How to know if the flight Norwegian Air Shuttle Prague - Stockholm is eligible?

Three conditions must be met to trigger your right to 250€: {delay exceeds 3h at Stockholm|flight cancelled less than 14 days before|boarding denied} — and {the cause is attributable to|Norwegian Air Shuttle is responsible for|the fault lies with} Norwegian Air Shuttle.

In the case of a cancellation, if you were notified less than 14 days before your departure from Prague, the regulation applies in the same way.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Stockholm.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Prague airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Prague, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

In practice, cabin crew walkouts at Norwegian Air Shuttle are cases where {compensation is almost certain|your chances of getting 250€ are high}. Specialists master this distinction and can exploit it in your favour.

An specialist firm can easily identify whether the strike that impacted your Norwegian Air Shuttle Prague→Stockholm flight is an internal or external cause.

What are your rights at Prague airport in case of prolonged wait?

Once the delay exceeds the legal trigger, i.e. 2 hours for flights ≤1500 km, Norwegian Air Shuttle is obliged to deliver the required assistance to every passenger{s} stranded at Prague.

In case of a overnight flight delay, the regulation requires that lodging and transport to and from Ruzyn? International Airport are entirely at the carrier's expense.

Steps: how to get your 250 € from Norwegian Air Shuttle?

First concrete step: send a formal email to Norwegian Air Shuttle's customer service referencing Regulation CE 261/2004 and {the 250€ amount|your specific claim}.

By entrusting your PRG-ARN case to our experts, you benefit from the "no result, no charge" principle (you only pay if you win).

How long does it take to get the 250 € compensation?

The irony: the longer Norwegian Air Shuttle stalls paying your 250€, the more the total amount can increase with interest. Experts know this to speed up settlement.

Think about it: without lifting a finger, experts operate to recover your 250€ for the Norwegian Air Shuttle Prague-Stockholm flight. That's the luxury of delegation.

What to do faced with silence or refusal from the airline?

Know that Norwegian Air Shuttle doesn't need to justify its refusal immediately. But when you respond with documentation, the obligation to prove shifts {to the airline|onto Norwegian Air Shuttle}.

Aviation law experts have a vast record of rulings against Norwegian Air Shuttle, which is a powerful lever in proceedings.

Help & Information

Frequently Asked Questions: Flight Prague - Stockholm

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from Prague to Stockholm?

According to European Regulation EC 261/2004, the distance between PRG and ARN being 1 087 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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