Flight compensation Norwegian Air Shuttle:
Stockholm — Amsterdam

Refund and compensation Norwegian Air Shuttle: route Stockholm to Amsterdam

If your trip departing from Stockholm-Arlanda Airport and arriving at Amsterdam Airport Schiphol operated by Norwegian Air Shuttle was disrupted, you are not alone against the airline.

By taking off from Stockholm-Arlanda Airport, you are protected by the EU's legal framework. The distance of 1 152 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Norwegian Air Shuttle is a non-EU airline, if the flight takes off from Stockholm-Arlanda Airport, the European regulation applies in full.

How to know if the flight Norwegian Air Shuttle Stockholm - Amsterdam is eligible?

Check your actual arrival time at Amsterdam. If Norwegian Air Shuttle made you wait more than three hours on the tarmac at Amsterdam Airport Schiphol, your claim is legitimate.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Amsterdam.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Stockholm airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

A work stoppage of Norwegian Air Shuttle crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Norwegian Air Shuttle is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Stockholm airport in case of prolonged wait?

During these long hours of waiting in the Stockholm-Arlanda Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Stockholm shouldn't cost you a penny more than originally planned for your ARN-AMS trip.

Steps: how to get your 250 € from Norwegian Air Shuttle?

It is strongly recommended to keep your Norwegian Air Shuttle boarding pass and any communication relating to the delay suffered at Stockholm-Arlanda Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Stockholm to Amsterdam Airport Schiphol can drag on if you don't follow up.

A collective action on the Norwegian Air Shuttle flight from Stockholm can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Norwegian Air Shuttle's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Norwegian Air Shuttle convictions, which is a decisive advantage.