Flight compensation Norwegian Air Shuttle:
Stockholm — Berlin
Was your flight between Stockholm-Arlanda Airport (ARN) and Berlin (SXF) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.
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Get your Norwegian Air Shuttle flight compensation for the route Stockholm - Berlin
From Stockholm-Arlanda Airport airport, your departure with Norwegian Air Shuttle to Berlin didn't go as planned? Passengers have strong rights against carriers.
Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 853 km have the right to demand flat-rate compensation from the carrier.
Why are you entitled to 250 €?
The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.
Details of your right to compensation
- Departure airport: Stockholm-Arlanda Airport (ARN)
- Arrival airport: Berlin (SXF)
- Flight distance: 853 km (~1h04)
- Applicable compensation: 250 €
Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.
How to know if the flight Norwegian Air Shuttle Stockholm - Berlin is eligible?
The 3-hour limit is calculated at the moment the aircraft doors open at Berlin airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Norwegian Air Shuttle owes you 250 €.
An unexpected cancellation or a diverted flight from Stockholm-Arlanda Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.
What are the conditions for Norwegian Air Shuttle to compensate you?
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Delay at arrival: You arrived with more than 3 hours delay at Berlin.
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Cancellation: The airline cancelled the flight less than 14 days before departure.
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Overbooking: You were denied boarding against your will at Stockholm airport.
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Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).
Warning: Extraordinary circumstances (extreme weather preventing takeoff from Stockholm, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.
The impact of a strike on your Norwegian Air Shuttle compensation
A work stoppage of Norwegian Air Shuttle crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.
Even if 250 € is not payable due to an external strike at Stockholm, assistance (meals/hotel) remains mandatory for Norwegian Air Shuttle.
What are your rights at Stockholm airport in case of prolonged wait?
In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Stockholm-Arlanda Airport, Norwegian Air Shuttle must provide you with free meals and refreshments in reasonable quantity given the delay.
Some passengers are unaware that transportation between the hotel and Stockholm-Arlanda Airport terminal is also included in the legal package due by Norwegian Air Shuttle.
Steps: how to get your 250 € from Norwegian Air Shuttle?
The amicable route with Norwegian Air Shuttle to recover 250 € often fails without a technical and legal file.
Don't fill out complex forms on the Norwegian Air Shuttle website. Go through a passenger defense portal to secure your 250 € indemnity.
How long does it take to get the 250 € compensation?
Airlines like Norwegian Air Shuttle sometimes prioritize cases defended by law firms to avoid late interests.
A collective action on the Norwegian Air Shuttle flight from Stockholm can also be a way to get your funds faster.
What to do faced with silence or refusal from the airline?
Don't take Norwegian Air Shuttle's email for granted claiming that the airport was blocked by snow without checking official reports.
If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.
Frequently Asked Questions: Flight Stockholm - Berlin
Everything you need to know about your request under European Union law.