Flight compensation Norwegian Air Shuttle:
Stockholm — Kiruna

Refund and compensation Norwegian Air Shuttle: route Stockholm to Kiruna

If your trip departing from Stockholm-Arlanda Airport and arriving at Kiruna Airport operated by Norwegian Air Shuttle was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 916 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Norwegian Air Shuttle.

How to know if the flight Norwegian Air Shuttle Stockholm - Kiruna is eligible?

Check your actual arrival time at Kiruna. If Norwegian Air Shuttle made you wait more than three hours on the tarmac at Kiruna Airport, your claim is legitimate.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Kiruna.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Stockholm airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

Not all strikes exempt the company from its obligations. If the delay of your Stockholm - Kiruna trip is due to an internal strike within Norwegian Air Shuttle, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Stockholm-Arlanda Airport or European air traffic control is an external cause over which Norwegian Air Shuttle has no control.

What are your rights at Stockholm airport in case of prolonged wait?

Don't buy your food without first asking Norwegian Air Shuttle for coupons. If you do, keep your receipts carefully.

Your forced stay at Stockholm shouldn't cost you a penny more than originally planned for your ARN-KRN trip.

Steps: how to get your 250 € from Norwegian Air Shuttle?

Starting a procedure against Norwegian Air Shuttle for a flight from Stockholm to Kiruna can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Norwegian Air Shuttle. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Norwegian Air Shuttle on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.