Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
Stockholm — Krakow

Planned legal compensation: 250 €

Was your flight between Stockholm-Arlanda Airport (ARN) and Krakow (KRK) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Claim up to 250€ for Norwegian Air Shuttle flight Stockholm - Krakow

A delay over 3 hours on Norwegian Air Shuttle Stockholm - Krakow entitles you to up to 250€. Find out if you're eligible.

Departing from Stockholm-Arlanda Airport, you are protected by EU law. The distance of 1 071 km determines the amount of your compensation. The first tier (≤1500 km) applies.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Stockholm-Arlanda Airport (ARN)
  • Arrival airport: Krakow (KRK)
  • Flight distance: 1 071 km (~1h20)
  • Applicable compensation: 250 €

The case law of the CJEU has strengthened these rights over the years, making Regulation 261/2004 a powerful tool against failings by carriers like Norwegian Air Shuttle.

How to know if the flight Norwegian Air Shuttle Stockholm - Krakow is eligible?

To check if your journey between Stockholm and Krakow qualifies for compensation, the key criterion is the delay at destination ({not the departure delay|measured at Krakow}). It must be greater than 3 hours.

Even if Norwegian Air Shuttle offers a replacement flight, the 250€ indemnity remains owed if the final delay at Krakow is over the 180-minute threshold.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Krakow.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Stockholm airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Stockholm, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

When a strike impacts your route to Krakow, {the airline|Norwegian Air Shuttle} will likely attempt to dodge liability. However, a strike by its own staff is no longer, in most cases, valid grounds for refusal.

However, if ground handlers at Stockholm-Arlanda Airport or screening personnel take action, this constitutes an extraordinary circumstance. In this scenario, the 250€ are not owed.

What are your rights at Stockholm airport in case of prolonged wait?

The duty of assistance is a essential provision of the EU text. Independently of the 250€ question, if the delay extends at Stockholm-Arlanda Airport, Norwegian Air Shuttle must distribute meal vouchers.

The full package of assistance includes: refreshments, hot meals if the delay warrants it, two free communications, and accommodation plus transfers if the flight is postponed. Everything paid by Norwegian Air Shuttle.

Steps: how to get your 250 € from Norwegian Air Shuttle?

For your Stockholm - Krakow flight, every detail matters. Note down the explanations provided by Norwegian Air Shuttle staff at Stockholm-Arlanda Airport during the disruption.

By entrusting your ARN-KRK case to our experts, you benefit from the "no result, no charge" principle (you only pay if you win).

How long does it take to get the 250 € compensation?

A common question is about processing times. A claim filed directly to Norwegian Air Shuttle's customer service can take months, even half a year before you hear back.

Modern platforms reduce the average timeline to a few weeks for over 90% of cases {like yours|such as Norwegian Air Shuttle Stockholm→Krakow}.

What to do faced with silence or refusal from the airline?

A refusal is never final. It's often a first step in the claims process that professionals overcome routinely. Refuse to let this barrier deprive you of your 250€ rightfully owed.

Don't let Norwegian Air Shuttle to keep the {money|250€} that is rightfully yours. Every day that passes doing nothing is time gained for {the airline|Norwegian Air Shuttle} and a missed opportunity for your finances.

Help & Information

Frequently Asked Questions: Flight Stockholm - Krakow

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from Stockholm to Krakow?

According to European Regulation EC 261/2004, the distance between ARN and KRK being 1 071 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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