Flight compensation Norwegian Air Shuttle:
Tel-aviv — Copenhagen

How to be compensated by Norwegian Air Shuttle on the Tel-aviv (TLV) - Copenhagen (CPH) line

Have you experienced a major inconvenience during your trip between Tel-aviv and Copenhagen with Norwegian Air Shuttle? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Fortunately, for this specific route with a distance of 3 143 km, EC Regulation 261/2004 requires Norwegian Air Shuttle to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Norwegian Air Shuttle Tel-aviv - Copenhagen is eligible?

The compensation for flight TLV-CPH is compensation for lost time and not a simple refund of airport taxes.

An unexpected cancellation or a diverted flight from Ben Gurion International Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Copenhagen.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tel-aviv airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

Not all strikes exempt the company from its obligations. If the delay of your Tel-aviv - Copenhagen trip is due to an internal strike within Norwegian Air Shuttle, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Ben Gurion International Airport or European air traffic control is an external cause over which Norwegian Air Shuttle has no control.

What are your rights at Tel-aviv airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Ben Gurion International Airport, Norwegian Air Shuttle must provide you with free meals and refreshments in reasonable quantity given the delay.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Ben Gurion International Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from Norwegian Air Shuttle?

The amicable route with Norwegian Air Shuttle to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the Norwegian Air Shuttle website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Tel-aviv to Copenhagen Kastrup Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Norwegian Air Shuttle on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Tel-aviv - Copenhagen line.

Experts in aviation law have a colossal history of Norwegian Air Shuttle convictions, which is a decisive advantage.