Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
Tenerife — Munich

Planned legal compensation: 400 €

Was your flight between Tenerife South Airport (TFS) and Munich International Airport (MUC) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your Norwegian Air Shuttle flight compensation for the route Tenerife - Munich

No one likes waiting for hours at the airport. If Norwegian Air Shuttle did not respect its scheduled times for your Tenerife - Munich flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 3 318 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Tenerife South Airport (TFS)
  • Arrival airport: Munich International Airport (MUC)
  • Flight distance: 3 318 km (~4h09)
  • Applicable compensation: 400 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Norwegian Air Shuttle Tenerife - Munich is eligible?

The compensation for flight TFS-MUC is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If Norwegian Air Shuttle sold more seats than planned and you stay on the tarmac at Tenerife South Airport, the 400 € compensation is automatic.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Munich.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Tenerife airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Tenerife, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

A work stoppage of Norwegian Air Shuttle crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

A strike by weather services at Tenerife South Airport or European air traffic control is an external cause over which Norwegian Air Shuttle has no control.

What are your rights at Tenerife airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Tenerife South Airport airport, Norwegian Air Shuttle is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Tenerife South Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Norwegian Air Shuttle?

The formal notice letter and the collection of evidence of delay at Munich International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Norwegian Air Shuttle.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Norwegian Air Shuttle. An expert can reduce this time by half.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Don't take Norwegian Air Shuttle's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Norwegian Air Shuttle will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.

Help & Information

Frequently Asked Questions: Flight Tenerife - Munich

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from Tenerife to Munich?

According to European Regulation EC 261/2004, the distance between TFS and MUC being 3 318 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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