Disrupted flight (EC 261/2004)

Flight compensation Nouvel Air Tunisie:
Nantes — Tunis

Planned legal compensation: 400 €

Was your flight between Nantes Atlantique Airport (NTE) and Tunis Carthage International Airport (TUN) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your Nouvel Air Tunisie flight compensation for the route Nantes - Tunis

No one likes waiting for hours at the airport. If Nouvel Air Tunisie did not respect its scheduled times for your Nantes - Tunis flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 503 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Nantes Atlantique Airport (NTE)
  • Arrival airport: Tunis Carthage International Airport (TUN)
  • Flight distance: 1 503 km (~1h53)
  • Applicable compensation: 400 €

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Nouvel Air Tunisie Nantes - Tunis is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Tunis Carthage International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Nouvel Air Tunisie owes you 400 €.

The compensation also covers boarding denials (overbooking). If Nouvel Air Tunisie sold more seats than planned and you stay on the tarmac at Nantes Atlantique Airport, the 400 € compensation is automatic.

What are the conditions for Nouvel Air Tunisie to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Tunis.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Nantes airport.
  • Airline responsibility: The problem must be attributable to Nouvel Air Tunisie (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Nantes, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Nouvel Air Tunisie compensation

A work stoppage of Nouvel Air Tunisie crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Nouvel Air Tunisie is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Nantes airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Nantes Atlantique Airport airport, Nouvel Air Tunisie is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and Nantes Atlantique Airport terminal is also included in the legal package due by Nouvel Air Tunisie.

Steps: how to get your 400 € from Nouvel Air Tunisie?

The formal notice letter and the collection of evidence of delay at Tunis Carthage International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Nouvel Air Tunisie.

How long does it take to get the 400 € compensation?

Airlines like Nouvel Air Tunisie sometimes prioritize cases defended by law firms to avoid late interests.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.

Help & Information

Frequently Asked Questions: Flight Nantes - Tunis

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Nouvel Air Tunisie flight from Nantes to Tunis?

According to European Regulation EC 261/2004, the distance between NTE and TUN being 1 503 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Nouvel Air Tunisie?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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