Disrupted flight (EC 261/2004)

Flight compensation Olympic Airlines:
Chania — Thessaloniki

Planned legal compensation: 250 €

Was your flight between Chania International Airport (CHQ) and Thessaloniki Macedonia International Airport (SKG) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Procedure: Olympic Airlines flight compensation from Chania to Thessaloniki

From Chania International Airport airport, your departure with Olympic Airlines to Thessaloniki didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 564 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Chania International Airport (CHQ)
  • Arrival airport: Thessaloniki Macedonia International Airport (SKG)
  • Flight distance: 564 km (~0h42)
  • Applicable compensation: 250 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Olympic Airlines Chania - Thessaloniki is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Thessaloniki Macedonia International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Olympic Airlines owes you 250 €.

Keeping your travel documents for the Olympic Airlines CHQ-SKG flight is crucial to prove that you were present at boarding at Chania.

What are the conditions for Olympic Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Thessaloniki.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Chania airport.
  • Airline responsibility: The problem must be attributable to Olympic Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Chania, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Olympic Airlines compensation

When a social movement disrupts your itinerary to Thessaloniki Macedonia International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Chania airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Olympic Airlines must ensure the well-being of its passengers stuck at Chania.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Chania International Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 250 € from Olympic Airlines?

The formal notice letter and the collection of evidence of delay at Thessaloniki Macedonia International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Olympic Airlines website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

On the CHQ-SKG line, delays can vary according to the reactivity of Olympic Airlines's legal department.

If your file is particularly solid regarding the incident occurred on the Chania - Thessaloniki section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Olympic Airlines should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against Olympic Airlines is often more striking.

Help & Information

Frequently Asked Questions: Flight Chania - Thessaloniki

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Olympic Airlines flight from Chania to Thessaloniki?

According to European Regulation EC 261/2004, the distance between CHQ and SKG being 564 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Olympic Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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