Disrupted flight (EC 261/2004)

Flight compensation Olympic Airlines:
Heraklion — Athens

Planned legal compensation: 250 €

Was your flight between Heraklion International Nikos Kazantzakis Airport (HER) and Eleftherios Venizelos International Airport (ATH) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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How to be compensated by Olympic Airlines on the Heraklion (HER) - Athens (ATH) line

No one likes waiting for hours at the airport. If Olympic Airlines did not respect its scheduled times for your Heraklion - Athens flight, the law is on your side.

Fortunately, for this specific route with a distance of 309 km, EC Regulation 261/2004 requires Olympic Airlines to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Heraklion International Nikos Kazantzakis Airport (HER)
  • Arrival airport: Eleftherios Venizelos International Airport (ATH)
  • Flight distance: 309 km (~0h23)
  • Applicable compensation: 250 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Olympic Airlines Heraklion - Athens is eligible?

For an Olympic Airlines flight from Heraklion to Athens, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

An unexpected cancellation or a diverted flight from Heraklion International Nikos Kazantzakis Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Olympic Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Athens.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Heraklion airport.
  • Airline responsibility: The problem must be attributable to Olympic Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Heraklion, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Olympic Airlines compensation

Don't be fooled by Olympic Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 250 € is not payable due to an external strike at Heraklion, assistance (meals/hotel) remains mandatory for Olympic Airlines.

What are your rights at Heraklion airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 250 €, if the delay stretches at Heraklion International Nikos Kazantzakis Airport airport, Olympic Airlines is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Heraklion International Nikos Kazantzakis Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Olympic Airlines?

The formal notice letter and the collection of evidence of delay at Eleftherios Venizelos International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual Olympic Airlines flight logs and contradict false weather excuses.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Olympic Airlines. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Olympic Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Heraklion - Athens line.

In the last instance, it is the summons to court that often unlocks the payment. The company Olympic Airlines will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.

Help & Information

Frequently Asked Questions: Flight Heraklion - Athens

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Olympic Airlines flight from Heraklion to Athens?

According to European Regulation EC 261/2004, the distance between HER and ATH being 309 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Olympic Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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