Flight compensation Pegasus Airlines:
Copenhagen — Istanbul

Refund and compensation Pegasus Airlines: route Copenhagen to Istanbul

The CPH - SAW route operated by Pegasus Airlines experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 2 038 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Pegasus Airlines.

How to know if the flight Pegasus Airlines Copenhagen - Istanbul is eligible?

Check your actual arrival time at Istanbul. If Pegasus Airlines made you wait more than three hours on the tarmac at Istanbul, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Copenhagen, the regulation applies in the same way.

What are the conditions for Pegasus Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Istanbul.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Copenhagen airport.
• Airline responsibility: The problem must be attributable to Pegasus Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Pegasus Airlines compensation

Don't be fooled by Pegasus Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Pegasus Airlines is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Copenhagen airport in case of prolonged wait?

Don't buy your food without first asking Pegasus Airlines for coupons. If you do, keep your receipts carefully.

Your forced stay at Copenhagen shouldn't cost you a penny more than originally planned for your CPH-SAW trip.

Steps: how to get your 400 € from Pegasus Airlines?

For your Copenhagen - Istanbul trip, every minute counts. Note the reasons given by Pegasus Airlines staff at the Copenhagen Kastrup Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Pegasus Airlines. An expert can reduce this time by half.

A collective action on the Pegasus Airlines flight from Copenhagen can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Copenhagen - Istanbul line.

In the last instance, it is the summons to court that often unlocks the payment. The company Pegasus Airlines will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.