Flight compensation Pegasus Airlines:
Geneva — Antalya

How to be compensated by Pegasus Airlines on the Geneva (GVA) - Antalya (AYT) line

From Geneva Cointrin International Airport airport, your departure with Pegasus Airlines to Antalya didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 2 289 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Pegasus Airlines Geneva - Antalya is eligible?

The compensation for flight GVA-AYT is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the Pegasus Airlines GVA-AYT flight is crucial to prove that you were present at boarding at Geneva.

What are the conditions for Pegasus Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Antalya.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Geneva airport.
• Airline responsibility: The problem must be attributable to Pegasus Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Pegasus Airlines compensation

A work stoppage of Pegasus Airlines crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Pegasus Airlines is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Geneva airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Pegasus Airlines must ensure the well-being of its passengers stuck at Geneva.

Some passengers are unaware that transportation between the hotel and Geneva Cointrin International Airport terminal is also included in the legal package due by Pegasus Airlines.

Steps: how to get your 400 € from Pegasus Airlines?

The formal notice letter and the collection of evidence of delay at Antalya International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Pegasus Airlines website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Geneva to Antalya International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Pegasus Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Geneva - Antalya line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.