Disrupted flight (EC 261/2004)

Flight compensation Pegasus Airlines:
Paris — Istanbul

Planned legal compensation: 400 €

Was your flight between Paris-Orly Airport (ORY) and Istanbul (SAW) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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How to be compensated by Pegasus Airlines on the Paris (ORY) - Istanbul (SAW) line

No one likes waiting for hours at the airport. If Pegasus Airlines did not respect its scheduled times for your Paris - Istanbul flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 2 280 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Paris-Orly Airport (ORY)
  • Arrival airport: Istanbul (SAW)
  • Flight distance: 2 280 km (~2h51)
  • Applicable compensation: 400 €

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Pegasus Airlines Paris - Istanbul is eligible?

For an Pegasus Airlines flight from Paris to Istanbul, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

Keeping your travel documents for the Pegasus Airlines ORY-SAW flight is crucial to prove that you were present at boarding at Paris.

What are the conditions for Pegasus Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Istanbul.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Paris airport.
  • Airline responsibility: The problem must be attributable to Pegasus Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Paris, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Pegasus Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Paris - Istanbul trip is due to an internal strike within Pegasus Airlines, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Paris, assistance (meals/hotel) remains mandatory for Pegasus Airlines.

What are your rights at Paris airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Pegasus Airlines must ensure the well-being of its passengers stuck at Paris.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Paris-Orly Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Pegasus Airlines?

The amicable route with Pegasus Airlines to recover 400 € often fails without a technical and legal file.

Partner LegalTech services have tools to check actual Pegasus Airlines flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Pegasus Airlines. An expert can reduce this time by half.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Don't take Pegasus Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Pegasus Airlines convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight Paris - Istanbul

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Pegasus Airlines flight from Paris to Istanbul?

According to European Regulation EC 261/2004, the distance between ORY and SAW being 2 280 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Pegasus Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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