Flight compensation Pegasus Airlines:
Vienna — Antalya

Legal right to compensation: Pegasus Airlines flight between Vienna and Antalya

If your trip departing from Vienna International Airport and arriving at Antalya International Airport operated by Pegasus Airlines was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 702 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Pegasus Airlines is a non-EU airline, if the flight takes off from Vienna International Airport, the European regulation applies in full.

How to know if the flight Pegasus Airlines Vienna - Antalya is eligible?

To determine if your trip between Vienna and Antalya entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Vienna, the regulation applies in the same way.

What are the conditions for Pegasus Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Antalya.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to Pegasus Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Pegasus Airlines compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Pegasus Airlines staff (pilots, flight attendants) and an external strike.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Vienna - Antalya flight.

What are your rights at Vienna airport in case of prolonged wait?

During these long hours of waiting in the Vienna International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Vienna International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Pegasus Airlines?

Starting a procedure against Pegasus Airlines for a flight from Vienna to Antalya can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

On the VIE-AYT line, delays can vary according to the reactivity of Pegasus Airlines's legal department.

If your file is particularly solid regarding the incident occurred on the Vienna - Antalya section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Pegasus Airlines is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against Pegasus Airlines is often more striking.