Flight compensation Royal Air Maroc:
Brussels — Marrakech

Legal right to compensation: Royal Air Maroc flight between Brussels and Marrakech

The BRU - RAK route operated by Royal Air Maroc experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Brussels Airport, you are protected by the EU's legal framework. The distance of 2 380 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Royal Air Maroc is a non-EU airline, if the flight takes off from Brussels Airport, the European regulation applies in full.

How to know if the flight Royal Air Maroc Brussels - Marrakech is eligible?

Check your actual arrival time at Marrakech. If Royal Air Maroc made you wait more than three hours on the tarmac at Menara Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Brussels, the regulation applies in the same way.

What are the conditions for Royal Air Maroc to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Marrakech.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Brussels airport.
• Airline responsibility: The problem must be attributable to Royal Air Maroc (technical problem, sick crew, scheduling...).

The impact of a strike on your Royal Air Maroc compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Royal Air Maroc staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Brussels Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Brussels airport in case of prolonged wait?

During these long hours of waiting in the Brussels Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Brussels Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Royal Air Maroc?

Starting a procedure against Royal Air Maroc for a flight from Brussels to Marrakech can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Royal Air Maroc to validate a complex file often varies between four and twelve weeks.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Royal Air Maroc systems.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Royal Air Maroc is often a maneuver to encourage the traveler to abandon their 400 €.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Brussels Airport airport to prove their faults.