Flight compensation Rwandair Express:
Brussels — Kigali

How to be compensated by Rwandair Express on the Brussels (BRU) - Kigali (KGL) line

No one likes waiting for hours at the airport. If Rwandair Express did not respect its scheduled times for your Brussels - Kigali flight, the law is on your side.

Fortunately, for this specific route with a distance of 6 362 km, EC Regulation 261/2004 requires Rwandair Express to pay you financial compensation.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Rwandair Express Brussels - Kigali is eligible?

For an Rwandair Express flight from Brussels to Kigali, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 600 €.

An unexpected cancellation or a diverted flight from Brussels Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for Rwandair Express to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Kigali.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Brussels airport.
• Airline responsibility: The problem must be attributable to Rwandair Express (technical problem, sick crew, scheduling...).

The impact of a strike on your Rwandair Express compensation

If your Rwandair Express flight from Brussels Airport was cancelled due to an internal union strike, you are eligible for legal repair.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Brussels airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Brussels Airport airport, Rwandair Express is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Brussels Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 600 € from Rwandair Express?

The amicable route with Rwandair Express to recover 600 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Rwandair Express.

How long does it take to get the 600 € compensation?

On the BRU-KGL line, delays can vary according to the reactivity of Rwandair Express's legal department.

If your file is particularly solid regarding the incident occurred on the Brussels - Kigali section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Rwandair Express should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 600 €, don't compromise with Rwandair Express without the opinion of a professional who knows the real value of your prejudice at Brussels.