Flight compensation Ryanair:
Lisbon — Faro

Refund and compensation Ryanair: route Lisbon to Faro

If your trip departing from Lisbon Portela Airport and arriving at Faro Airport operated by Ryanair was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 222 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Ryanair is a non-EU airline, if the flight takes off from Lisbon Portela Airport, the European regulation applies in full.

How to know if the flight Ryanair Lisbon - Faro is eligible?

Check your actual arrival time at Faro. If Ryanair made you wait more than three hours on the tarmac at Faro Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Lisbon, the regulation applies in the same way.

What are the conditions for Ryanair to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Faro.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to Ryanair (technical problem, sick crew, scheduling...).

The impact of a strike on your Ryanair compensation

Not all strikes exempt the company from its obligations. If the delay of your Lisbon - Faro trip is due to an internal strike within Ryanair, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Ryanair is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Lisbon airport in case of prolonged wait?

If Lisbon Portela Airport airport becomes your temporary residence because of Ryanair, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Lisbon remains valid. The hotel is due if Ryanair offsets your flight by one night.

Steps: how to get your 250 € from Ryanair?

Starting a procedure against Ryanair for a flight from Lisbon to Faro can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Ryanair. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Ryanair on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Lisbon - Faro line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.