Disrupted flight (EC 261/2004)

Flight compensation Ryanair:
Santiago — Tenerife

Planned legal compensation: 400 €

Was your flight between Santiago de Compostela Airport (SCQ) and Tenerife South Airport (TFS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your Ryanair flight compensation for the route Santiago - Tenerife

Have you experienced a major inconvenience during your trip between Santiago and Tenerife with Ryanair? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 1 807 km of flight, the company Ryanair is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Santiago de Compostela Airport (SCQ)
  • Arrival airport: Tenerife South Airport (TFS)
  • Flight distance: 1 807 km (~2h16)
  • Applicable compensation: 400 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Ryanair Santiago - Tenerife is eligible?

For an Ryanair flight from Santiago to Tenerife, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

Keeping your travel documents for the Ryanair SCQ-TFS flight is crucial to prove that you were present at boarding at Santiago.

What are the conditions for Ryanair to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Tenerife.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Santiago airport.
  • Airline responsibility: The problem must be attributable to Ryanair (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Santiago, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Ryanair compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Ryanair staff (pilots, flight attendants) and an external strike.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Santiago - Tenerife flight.

What are your rights at Santiago airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Santiago de Compostela Airport, Ryanair must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Santiago de Compostela Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Ryanair?

The amicable route with Ryanair to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the Ryanair website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Ryanair to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Santiago - Tenerife section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Ryanair should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 400 €, don't compromise with Ryanair without the opinion of a professional who knows the real value of your prejudice at Santiago.

Help & Information

Frequently Asked Questions: Flight Santiago - Tenerife

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Ryanair flight from Santiago to Tenerife?

According to European Regulation EC 261/2004, the distance between SCQ and TFS being 1 807 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Ryanair?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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