Flight compensation SATA Air Acores:
Flores — Horta

Refund and compensation SATA Air Acores: route Flores to Horta

The FLW - HOR route operated by SATA Air Acores experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Flores Airport, you are protected by the EU's legal framework. The distance of 233 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from SATA Air Acores, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight SATA Air Acores Flores - Horta is eligible?

To determine if your trip between Flores and Horta entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Flores, the regulation applies in the same way.

What are the conditions for SATA Air Acores to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Horta.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Flores airport.
• Airline responsibility: The problem must be attributable to SATA Air Acores (technical problem, sick crew, scheduling...).

The impact of a strike on your SATA Air Acores compensation

Not all strikes exempt the company from its obligations. If the delay of your Flores - Horta trip is due to an internal strike within SATA Air Acores, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, SATA Air Acores is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Flores airport in case of prolonged wait?

During these long hours of waiting in the Flores Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Flores Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from SATA Air Acores?

For your Flores - Horta trip, every minute counts. Note the reasons given by SATA Air Acores staff at the Flores Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from SATA Air Acores. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against SATA Air Acores on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company SATA Air Acores will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.