Disrupted flight (EC 261/2004)

Flight compensation SATA International:
Frankfurt — Lisbon

Planned legal compensation: 400 €

Was your flight between Frankfurt am Main International Airport (FRA) and Lisbon Portela Airport (LIS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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EU-guaranteed compensation: SATA International flight Frankfurt - Lisbon

Boarding denied on your SATA International flight Frankfurt ✈ Lisbon? This happens to thousands every month. Fortunately: compensation is available.

Whether you paid €50 or €500, the compensation remains the same: 400€ per passenger. {The distance|The 1 874 km} matters, not the ticket price. This medium-haul journey qualifies for a substantial payout.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Frankfurt am Main International Airport (FRA)
  • Arrival airport: Lisbon Portela Airport (LIS)
  • Flight distance: 1 874 km (~2h21)
  • Applicable compensation: 400 €

Too few travellers claim what they're owed (less than 15% on average). Don't let this money go unclaimed: the process, despite its complexity, is an absolute right for every passenger.

How to know if the flight SATA International Frankfurt - Lisbon is eligible?

The indemnity for FRA-LIS is a payout for time lost, not merely a commercial gesture. On this medium-haul distance, delays are frequent and often compensable.

Connecting passengers are also protected. If your first SATA International segment Frankfurt-Lisbon causes a knock-on delay, the indemnity is calculated on the overall arrival delay.

What are the conditions for SATA International to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Frankfurt airport.
  • Airline responsibility: The problem must be attributable to SATA International (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Frankfurt, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your SATA International compensation

In practice, cabin crew walkouts at SATA International are cases where {compensation is almost certain|your chances of getting 400€ are high}. Specialists master this distinction and can exploit it in your favour.

A strike by air traffic control at Frankfurt am Main International Airport or Eurocontrol is an independent circumstance over which SATA International cannot act.

What are your rights at Frankfurt airport in case of prolonged wait?

During those long hours in the terminal at Frankfurt am Main International Airport, know that SATA International has a legal obligation to ensure your comfort. This covers meals, but also the option to send emails free of charge.

If your replacement flight is only the next day, SATA International must also cover your hotel night close to Frankfurt am Main International Airport and the shuttle transfer between the airport and accommodation.

Steps: how to get your 400 € from SATA International?

Anticipate pushback from SATA International. From automated emails and buck-passing, the process can drag on for months without professional help.

To boost your odds of winning, engage a specialist firm. These professionals know the case law and won't be intimidated against SATA International's lawyers.

How long does it take to get the 400 € compensation?

Some passengers wait over 6 months for a response from SATA International. An expert can halve this time.

Technology now allow you to track in real time the progress of your claim against SATA International through an online dashboard. For a medium-haul, expect around 6 to 10 weeks with an expert.

What to do faced with silence or refusal from the airline?

Data shows that a majority of first rejections from SATA International don't hold up when challenged by a documented counter-claim. Don't stop at the first hurdle.

If you are confident of your eligibility, you can approach the national aviation body of the departure country, or better still, escalate the case to court with a specialist legal counsel.

Help & Information

Frequently Asked Questions: Flight Frankfurt - Lisbon

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled SATA International flight from Frankfurt to Lisbon?

According to European Regulation EC 261/2004, the distance between FRA and LIS being 1 874 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from SATA International?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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