Disrupted flight (EC 261/2004)

Flight compensation SATA International:
Gran Canaria — Lisbon

Planned legal compensation: 250 €

Was your flight between Gran Canaria Airport (LPA) and Lisbon Portela Airport (LIS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Claim and compensation for flight SATA International Gran Canaria - Lisbon

If your trip departing from Gran Canaria Airport and arriving at Lisbon Portela Airport operated by SATA International was disrupted, you are not alone against the airline.

Given the route between Gran Canaria and Lisbon (1 338 km), the European scale provides automatic financial protection in case of failure by SATA International.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Gran Canaria Airport (LPA)
  • Arrival airport: Lisbon Portela Airport (LIS)
  • Flight distance: 1 338 km (~1h40)
  • Applicable compensation: 250 €

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like SATA International.

How to know if the flight SATA International Gran Canaria - Lisbon is eligible?

Don't confuse ticket refund and legal compensation! Even if SATA International offers you a voucher for your Gran Canaria - Lisbon flight, you can still claim the 250 euros cash provided by law.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for SATA International to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Gran Canaria airport.
  • Airline responsibility: The problem must be attributable to SATA International (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Gran Canaria, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your SATA International compensation

If your SATA International flight from Gran Canaria Airport was cancelled due to an internal union strike, you are eligible for legal repair.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Gran Canaria - Lisbon flight.

What are your rights at Gran Canaria airport in case of prolonged wait?

During these long hours of waiting in the Gran Canaria Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Gran Canaria Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from SATA International?

For your Gran Canaria - Lisbon trip, every minute counts. Note the reasons given by SATA International staff at the Gran Canaria Airport counter during the incident.

By entrusting your case regarding flight LPA-LIS to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

On the LPA-LIS line, delays can vary according to the reactivity of SATA International's legal department.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and SATA International systems.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by SATA International is often a maneuver to encourage the traveler to abandon their 250 €.

For your 250 €, don't compromise with SATA International without the opinion of a professional who knows the real value of your prejudice at Gran Canaria.

Help & Information

Frequently Asked Questions: Flight Gran Canaria - Lisbon

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled SATA International flight from Gran Canaria to Lisbon?

According to European Regulation EC 261/2004, the distance between LPA and LIS being 1 338 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from SATA International?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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