Flight compensation SATA International:
Lisbon — Amsterdam

Legal right to compensation: SATA International flight between Lisbon and Amsterdam

The LIS - AMS route operated by SATA International experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 1 846 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if SATA International is a non-EU airline, if the flight takes off from Lisbon Portela Airport, the European regulation applies in full.

How to know if the flight SATA International Lisbon - Amsterdam is eligible?

Don't confuse ticket refund and legal compensation! Even if SATA International offers you a voucher for your Lisbon - Amsterdam flight, you can still claim the 400 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Lisbon, the regulation applies in the same way.

What are the conditions for SATA International to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Amsterdam.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to SATA International (technical problem, sick crew, scheduling...).

The impact of a strike on your SATA International compensation

When a social movement disrupts your itinerary to Amsterdam Airport Schiphol, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Lisbon airport in case of prolonged wait?

During these long hours of waiting in the Lisbon Portela Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Lisbon shouldn't cost you a penny more than originally planned for your LIS-AMS trip.

Steps: how to get your 400 € from SATA International?

For your Lisbon - Amsterdam trip, every minute counts. Note the reasons given by SATA International staff at the Lisbon Portela Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like SATA International to validate a complex file often varies between four and twelve weeks.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and SATA International systems.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by SATA International is often a maneuver to encourage the traveler to abandon their 400 €.

For your 400 €, don't compromise with SATA International without the opinion of a professional who knows the real value of your prejudice at Lisbon.