Flight compensation SATA International:
Lisbon — Bilbao

Legal right to compensation: SATA International flight between Lisbon and Bilbao

If your trip departing from Lisbon Portela Airport and arriving at Bilbao Airport operated by SATA International was disrupted, you are not alone against the airline.

By taking off from Lisbon Portela Airport, you are protected by the EU's legal framework. The distance of 724 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like SATA International.

How to know if the flight SATA International Lisbon - Bilbao is eligible?

To determine if your trip between Lisbon and Bilbao entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 724 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for SATA International to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Bilbao.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to SATA International (technical problem, sick crew, scheduling...).

The impact of a strike on your SATA International compensation

Not all strikes exempt the company from its obligations. If the delay of your Lisbon - Bilbao trip is due to an internal strike within SATA International, the European justice recently ruled that this entitles to compensation.

Even if 250 € is not payable due to an external strike at Lisbon, assistance (meals/hotel) remains mandatory for SATA International.

What are your rights at Lisbon airport in case of prolonged wait?

During these long hours of waiting in the Lisbon Portela Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Lisbon remains valid. The hotel is due if SATA International offsets your flight by one night.

Steps: how to get your 250 € from SATA International?

For your Lisbon - Bilbao trip, every minute counts. Note the reasons given by SATA International staff at the Lisbon Portela Airport counter during the incident.

By entrusting your case regarding flight LIS-BIO to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Airlines like SATA International sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the SATA International flight from Lisbon can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take SATA International's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.