Disrupted flight (EC 261/2004)

Flight compensation SATA International:
Lisbon — Bilbao

Planned legal compensation: 250 €

Was your flight between Lisbon Portela Airport (LIS) and Bilbao Airport (BIO) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

Delegate to our network of brokers and legal experts.

★★★★★ Free case study
SATA International

Check my flight SATA International

Get your compensation guaranteed by Regulation EC 261/2004.

100% secure process and GDPR compliant

Recover up to 250€ for SATA International flight Lisbon → Bilbao

Denied boarding on SATA International Lisbon → Bilbao qualifies you for up to 250€. Check how to claim.

Leaving Lisbon Portela Airport, you are covered by European legislation. The distance of 724 km sets the tier of your legal indemnity. The first tier (≤1500 km) applies.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Lisbon Portela Airport (LIS)
  • Arrival airport: Bilbao Airport (BIO)
  • Flight distance: 724 km (~0h54)
  • Applicable compensation: 250 €

The rulings of the EU Court of Justice has reinforced these rights since 2004, making Regulation 261/2004 an effective shield against abuses by carriers like SATA International.

How to know if the flight SATA International Lisbon - Bilbao is eligible?

To determine if your flight between Lisbon and Bilbao is eligible for a payout, the key criterion is the arrival delay ({not the departure delay|measured at Bilbao Airport}). It must exceed 3 hours.

Remember that the distance of 724 km perfectly matches the 250€ compensation tier. This amount is non-negotiable and {the airline|SATA International} cannot deviate from it through its own terms and conditions.

What are the conditions for SATA International to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Bilbao.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Lisbon airport.
  • Airline responsibility: The problem must be attributable to SATA International (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Lisbon, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your SATA International compensation

The CJEU has definitively ruled: staff strikes are not force majeure for carriers. This precedent is authoritative across all 27 EU member states.

Remember that the burden of proof lies with SATA International. It is up to the airline to prove that the delay of your Lisbon→Bilbao flight was caused by a genuinely extraordinary event.

What are your rights at Lisbon airport in case of prolonged wait?

Avoid buying your meals without requesting vouchers from SATA International. If you do pay, keep your receipts carefully.

The law is unambiguous: care is never a goodwill gesture from SATA International. It is a regulatory requirement enforceable in court.

Steps: how to get your 250 € from SATA International?

For your Lisbon - Bilbao flight, every detail matters. Note down the explanations provided by SATA International staff at Lisbon Portela Airport during the disruption.

By entrusting your LIS-BIO case to our experts, you benefit from the "no result, no charge" principle (you only pay if you win).

How long does it take to get the 250 € compensation?

The irony: the longer SATA International stalls paying your 250€, the more the total amount can increase with interest. Experts know this to speed up settlement.

Think about it: without lifting a finger, experts operate to recover your 250€ for the SATA International Lisbon-Bilbao flight. That's the luxury of delegation.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a standardised negative response is unfortunately the experience of most passengers who act without support for the Lisbon → Bilbao route.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.

Help & Information

Frequently Asked Questions: Flight Lisbon - Bilbao

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled SATA International flight from Lisbon to Bilbao?

According to European Regulation EC 261/2004, the distance between LIS and BIO being 724 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from SATA International?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
Start my claim
100% secure process and GDPR compliant