Flight compensation SATA International:
Madrid — Porto

Refund and compensation SATA International: route Madrid to Porto

The MAD - OPO route operated by SATA International experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 439 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from SATA International, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight SATA International Madrid - Porto is eligible?

Don't confuse ticket refund and legal compensation! Even if SATA International offers you a voucher for your Madrid - Porto flight, you can still claim the 250 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Madrid, the regulation applies in the same way.

What are the conditions for SATA International to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Porto.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to SATA International (technical problem, sick crew, scheduling...).

The impact of a strike on your SATA International compensation

Not all strikes exempt the company from its obligations. If the delay of your Madrid - Porto trip is due to an internal strike within SATA International, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Madrid Barajas International Airport or European air traffic control is an external cause over which SATA International has no control.

What are your rights at Madrid airport in case of prolonged wait?

If Madrid Barajas International Airport airport becomes your temporary residence because of SATA International, know that your essential needs must be covered by the carrier.

Your forced stay at Madrid shouldn't cost you a penny more than originally planned for your MAD-OPO trip.

Steps: how to get your 250 € from SATA International?

It is strongly recommended to keep your SATA International boarding pass and any communication relating to the delay suffered at Madrid Barajas International Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight MAD-OPO to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Airlines like SATA International sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against SATA International on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take SATA International's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company SATA International will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.