Flight compensation SATA International:
Stockholm — Lisbon

Claim and compensation for flight SATA International Stockholm - Lisbon

If your trip departing from Stockholm-Arlanda Airport and arriving at Lisbon Portela Airport operated by SATA International was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 2 998 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from SATA International, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight SATA International Stockholm - Lisbon is eligible?

Don't confuse ticket refund and legal compensation! Even if SATA International offers you a voucher for your Stockholm - Lisbon flight, you can still claim the 400 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Stockholm, the regulation applies in the same way.

What are the conditions for SATA International to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Stockholm airport.
• Airline responsibility: The problem must be attributable to SATA International (technical problem, sick crew, scheduling...).

The impact of a strike on your SATA International compensation

Not all strikes exempt the company from its obligations. If the delay of your Stockholm - Lisbon trip is due to an internal strike within SATA International, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Stockholm, assistance (meals/hotel) remains mandatory for SATA International.

What are your rights at Stockholm airport in case of prolonged wait?

If Stockholm-Arlanda Airport airport becomes your temporary residence because of SATA International, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Stockholm-Arlanda Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from SATA International?

For your Stockholm - Lisbon trip, every minute counts. Note the reasons given by SATA International staff at the Stockholm-Arlanda Airport counter during the incident.

By entrusting your case regarding flight ARN-LIS to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Airlines like SATA International sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against SATA International on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company SATA International will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.