Flight compensation Scandinavian Airlines System:
Bergen — Stockholm

Procedure: Scandinavian Airlines System flight compensation from Bergen to Stockholm

From Bergen Airport, Flesland airport, your departure with Scandinavian Airlines System to Stockholm didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 709 km of flight, the company Scandinavian Airlines System is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Scandinavian Airlines System Bergen - Stockholm is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Stockholm-Arlanda Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Scandinavian Airlines System owes you 250 €.

Keeping your travel documents for the Scandinavian Airlines System BGO-ARN flight is crucial to prove that you were present at boarding at Bergen.

What are the conditions for Scandinavian Airlines System to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Stockholm.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Bergen airport.
• Airline responsibility: The problem must be attributable to Scandinavian Airlines System (technical problem, sick crew, scheduling...).

The impact of a strike on your Scandinavian Airlines System compensation

A work stoppage of Scandinavian Airlines System crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Scandinavian Airlines System is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Bergen airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Bergen Airport, Flesland, Scandinavian Airlines System must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Bergen Airport, Flesland terminal is also included in the legal package due by Scandinavian Airlines System.

Steps: how to get your 250 € from Scandinavian Airlines System?

The formal notice letter and the collection of evidence of delay at Stockholm-Arlanda Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Scandinavian Airlines System website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Bergen to Stockholm-Arlanda Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Scandinavian Airlines System on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Scandinavian Airlines System's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.