Disrupted flight (EC 261/2004)

Flight compensation Scandinavian Airlines System:
London — Stavanger

Planned legal compensation: 250 €

Was your flight between London Heathrow Airport (LHR) and Stavanger Airport, Sola (SVG) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Claim and compensation for flight Scandinavian Airlines System London - Stavanger

The LHR - SVG route operated by Scandinavian Airlines System experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 909 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: London Heathrow Airport (LHR)
  • Arrival airport: Stavanger Airport, Sola (SVG)
  • Flight distance: 909 km (~1h08)
  • Applicable compensation: 250 €

This is not a commercial gesture from Scandinavian Airlines System, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Scandinavian Airlines System London - Stavanger is eligible?

Check your actual arrival time at Stavanger. If Scandinavian Airlines System made you wait more than three hours on the tarmac at Stavanger Airport, Sola, your claim is legitimate.

Also note that the distance of 909 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Scandinavian Airlines System to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Stavanger.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at London airport.
  • Airline responsibility: The problem must be attributable to Scandinavian Airlines System (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from London, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Scandinavian Airlines System compensation

Not all strikes exempt the company from its obligations. If the delay of your London - Stavanger trip is due to an internal strike within Scandinavian Airlines System, the European justice recently ruled that this entitles to compensation.

A strike by weather services at London Heathrow Airport or European air traffic control is an external cause over which Scandinavian Airlines System has no control.

What are your rights at London airport in case of prolonged wait?

Don't buy your food without first asking Scandinavian Airlines System for coupons. If you do, keep your receipts carefully.

Your forced stay at London shouldn't cost you a penny more than originally planned for your LHR-SVG trip.

Steps: how to get your 250 € from Scandinavian Airlines System?

For your London - Stavanger trip, every minute counts. Note the reasons given by Scandinavian Airlines System staff at the London Heathrow Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Scandinavian Airlines System. An expert can reduce this time by half.

A collective action on the Scandinavian Airlines System flight from London can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the London - Stavanger line.

Experts in aviation law have a colossal history of Scandinavian Airlines System convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight London - Stavanger

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Scandinavian Airlines System flight from London to Stavanger?

According to European Regulation EC 261/2004, the distance between LHR and SVG being 909 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Scandinavian Airlines System?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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