Flight compensation Scandinavian Airlines System:
Stockholm — Pula

Refund and compensation Scandinavian Airlines System: route Stockholm to Pula

If your trip departing from Stockholm-Arlanda Airport and arriving at Pula Airport operated by Scandinavian Airlines System was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 663 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Scandinavian Airlines System, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Scandinavian Airlines System Stockholm - Pula is eligible?

To determine if your trip between Stockholm and Pula entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 1 663 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Scandinavian Airlines System to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Pula.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Stockholm airport.
• Airline responsibility: The problem must be attributable to Scandinavian Airlines System (technical problem, sick crew, scheduling...).

The impact of a strike on your Scandinavian Airlines System compensation

Not all strikes exempt the company from its obligations. If the delay of your Stockholm - Pula trip is due to an internal strike within Scandinavian Airlines System, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Stockholm, assistance (meals/hotel) remains mandatory for Scandinavian Airlines System.

What are your rights at Stockholm airport in case of prolonged wait?

If Stockholm-Arlanda Airport airport becomes your temporary residence because of Scandinavian Airlines System, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Stockholm remains valid. The hotel is due if Scandinavian Airlines System offsets your flight by one night.

Steps: how to get your 400 € from Scandinavian Airlines System?

For your Stockholm - Pula trip, every minute counts. Note the reasons given by Scandinavian Airlines System staff at the Stockholm-Arlanda Airport counter during the incident.

By entrusting your case regarding flight ARN-PUY to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Scandinavian Airlines System. An expert can reduce this time by half.

A collective action on the Scandinavian Airlines System flight from Stockholm can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Stockholm - Pula line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.