Flight compensation Scandinavian Airlines System:
Tokyo — Copenhagen

Legal right to compensation: Scandinavian Airlines System flight between Tokyo and Copenhagen

If your trip departing from Narita International Airport and arriving at Copenhagen Kastrup Airport operated by Scandinavian Airlines System was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 8 712 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Scandinavian Airlines System is a non-EU airline, if the flight takes off from Narita International Airport, the European regulation applies in full.

How to know if the flight Scandinavian Airlines System Tokyo - Copenhagen is eligible?

To determine if your trip between Tokyo and Copenhagen entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Tokyo, the regulation applies in the same way.

What are the conditions for Scandinavian Airlines System to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Copenhagen.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tokyo airport.
• Airline responsibility: The problem must be attributable to Scandinavian Airlines System (technical problem, sick crew, scheduling...).

The impact of a strike on your Scandinavian Airlines System compensation

Not all strikes exempt the company from its obligations. If the delay of your Tokyo - Copenhagen trip is due to an internal strike within Scandinavian Airlines System, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Scandinavian Airlines System is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Tokyo airport in case of prolonged wait?

Don't buy your food without first asking Scandinavian Airlines System for coupons. If you do, keep your receipts carefully.

Your forced stay at Tokyo shouldn't cost you a penny more than originally planned for your NRT-CPH trip.

Steps: how to get your 600 € from Scandinavian Airlines System?

Starting a procedure against Scandinavian Airlines System for a flight from Tokyo to Copenhagen can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Tokyo to Copenhagen Kastrup Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Scandinavian Airlines System on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Tokyo - Copenhagen line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.