Flight compensation Scandinavian Airlines System:
Tromso — Stavanger

Refund and compensation Scandinavian Airlines System: route Tromso to Stavanger

If your trip departing from Tromso and arriving at Stavanger Airport, Sola operated by Scandinavian Airlines System was disrupted, you are not alone against the airline.

Given the route between Tromso and Stavanger (1 355 km), the European scale provides automatic financial protection in case of failure by Scandinavian Airlines System.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Scandinavian Airlines System is a non-EU airline, if the flight takes off from Tromso, the European regulation applies in full.

How to know if the flight Scandinavian Airlines System Tromso - Stavanger is eligible?

To determine if your trip between Tromso and Stavanger entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Tromso, the regulation applies in the same way.

What are the conditions for Scandinavian Airlines System to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Stavanger.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tromso airport.
• Airline responsibility: The problem must be attributable to Scandinavian Airlines System (technical problem, sick crew, scheduling...).

The impact of a strike on your Scandinavian Airlines System compensation

Not all strikes exempt the company from its obligations. If the delay of your Tromso - Stavanger trip is due to an internal strike within Scandinavian Airlines System, the European justice recently ruled that this entitles to compensation.

Even if 250 € is not payable due to an external strike at Tromso, assistance (meals/hotel) remains mandatory for Scandinavian Airlines System.

What are your rights at Tromso airport in case of prolonged wait?

If Tromso airport becomes your temporary residence because of Scandinavian Airlines System, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Tromso remains valid. The hotel is due if Scandinavian Airlines System offsets your flight by one night.

Steps: how to get your 250 € from Scandinavian Airlines System?

For your Tromso - Stavanger trip, every minute counts. Note the reasons given by Scandinavian Airlines System staff at the Tromso counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Scandinavian Airlines System. An expert can reduce this time by half.

A collective action on the Scandinavian Airlines System flight from Tromso can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Tromso - Stavanger line.

In the last instance, it is the summons to court that often unlocks the payment. The company Scandinavian Airlines System will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.