Flight compensation SriLankan Airlines:
Rome — Colombo

How to be compensated by SriLankan Airlines on the Rome (FCO) - Colombo (CMB) line

No one likes waiting for hours at the airport. If SriLankan Airlines did not respect its scheduled times for your Rome - Colombo flight, the law is on your side.

Fortunately, for this specific route with a distance of 7 630 km, EC Regulation 261/2004 requires SriLankan Airlines to pay you financial compensation.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight SriLankan Airlines Rome - Colombo is eligible?

The compensation for flight FCO-CMB is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If SriLankan Airlines sold more seats than planned and you stay on the tarmac at Leonardo Da Vinci (Fiumicino) International Airport, the 600 € compensation is automatic.

What are the conditions for SriLankan Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Colombo.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Rome airport.
• Airline responsibility: The problem must be attributable to SriLankan Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your SriLankan Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Rome - Colombo trip is due to an internal strike within SriLankan Airlines, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, SriLankan Airlines is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Rome airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Leonardo Da Vinci (Fiumicino) International Airport airport, SriLankan Airlines is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Leonardo Da Vinci (Fiumicino) International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 600 € from SriLankan Airlines?

The formal notice letter and the collection of evidence of delay at Bandaranaike International Colombo Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual SriLankan Airlines flight logs and contradict false weather excuses.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from SriLankan Airlines. An expert can reduce this time by half.

A collective action on the SriLankan Airlines flight from Rome can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 600 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company SriLankan Airlines will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.