Flight compensation SunExpress:
Berlin — Izmir

Legal right to compensation: SunExpress flight between Berlin and Izmir

The TXL - ADB route operated by SunExpress experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Berlin and Izmir (1 913 km), the European scale provides automatic financial protection in case of failure by SunExpress.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if SunExpress is a non-EU airline, if the flight takes off from Berlin-Tegel International Airport, the European regulation applies in full.

How to know if the flight SunExpress Berlin - Izmir is eligible?

Don't confuse ticket refund and legal compensation! Even if SunExpress offers you a voucher for your Berlin - Izmir flight, you can still claim the 400 euros cash provided by law.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for SunExpress to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Izmir.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to SunExpress (technical problem, sick crew, scheduling...).

The impact of a strike on your SunExpress compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by SunExpress staff (pilots, flight attendants) and an external strike.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Berlin airport in case of prolonged wait?

Don't buy your food without first asking SunExpress for coupons. If you do, keep your receipts carefully.

Your forced stay at Berlin shouldn't cost you a penny more than originally planned for your TXL-ADB trip.

Steps: how to get your 400 € from SunExpress?

It is strongly recommended to keep your SunExpress boarding pass and any communication relating to the delay suffered at Berlin-Tegel International Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight TXL-ADB to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like SunExpress to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Berlin - Izmir section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from SunExpress should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Berlin-Tegel International Airport airport to prove their faults.