Flight compensation SunExpress:
Linz — Salzburg

Get your SunExpress flight compensation for the route Linz - Salzburg

From Linz Airport airport, your departure with SunExpress to Salzburg didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 101 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight SunExpress Linz - Salzburg is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Salzburg Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, SunExpress owes you 250 €.

The compensation also covers boarding denials (overbooking). If SunExpress sold more seats than planned and you stay on the tarmac at Linz Airport, the 250 € compensation is automatic.

What are the conditions for SunExpress to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Salzburg.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Linz airport.
• Airline responsibility: The problem must be attributable to SunExpress (technical problem, sick crew, scheduling...).

The impact of a strike on your SunExpress compensation

Don't be fooled by SunExpress's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, SunExpress is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Linz airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Linz Airport, SunExpress must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Linz Airport terminal is also included in the legal package due by SunExpress.

Steps: how to get your 250 € from SunExpress?

The formal notice letter and the collection of evidence of delay at Salzburg Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the SunExpress website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Airlines like SunExpress sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against SunExpress on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take SunExpress's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company SunExpress will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.