Flight compensation SunExpress:
Vienna — Antalya

Legal right to compensation: SunExpress flight between Vienna and Antalya

If your trip departing from Vienna International Airport and arriving at Antalya International Airport operated by SunExpress was disrupted, you are not alone against the airline.

Given the route between Vienna and Antalya (1 702 km), the European scale provides automatic financial protection in case of failure by SunExpress.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if SunExpress is a non-EU airline, if the flight takes off from Vienna International Airport, the European regulation applies in full.

How to know if the flight SunExpress Vienna - Antalya is eligible?

Don't confuse ticket refund and legal compensation! Even if SunExpress offers you a voucher for your Vienna - Antalya flight, you can still claim the 400 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Vienna, the regulation applies in the same way.

What are the conditions for SunExpress to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Antalya.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to SunExpress (technical problem, sick crew, scheduling...).

The impact of a strike on your SunExpress compensation

When a social movement disrupts your itinerary to Antalya International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Vienna International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Vienna airport in case of prolonged wait?

Don't buy your food without first asking SunExpress for coupons. If you do, keep your receipts carefully.

Your forced stay at Vienna shouldn't cost you a penny more than originally planned for your VIE-AYT trip.

Steps: how to get your 400 € from SunExpress?

Starting a procedure against SunExpress for a flight from Vienna to Antalya can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight VIE-AYT to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

On the VIE-AYT line, delays can vary according to the reactivity of SunExpress's legal department.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and SunExpress systems.

What to do faced with silence or refusal from the airline?

The first refusal from SunExpress should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Vienna International Airport airport to prove their faults.