Flight compensation Swiss International Air Lines:
Zurich — Dublin

Legal right to compensation: Swiss International Air Lines flight between Zurich and Dublin

If your trip departing from Zurich and arriving at Dublin Airport operated by Swiss International Air Lines was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 237 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Swiss International Air Lines is a non-EU airline, if the flight takes off from Zurich, the European regulation applies in full.

How to know if the flight Swiss International Air Lines Zurich - Dublin is eligible?

To determine if your trip between Zurich and Dublin entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 1 237 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Swiss International Air Lines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Dublin.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Zurich airport.
• Airline responsibility: The problem must be attributable to Swiss International Air Lines (technical problem, sick crew, scheduling...).

The impact of a strike on your Swiss International Air Lines compensation

A work stoppage of Swiss International Air Lines crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Swiss International Air Lines is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Zurich airport in case of prolonged wait?

Don't buy your food without first asking Swiss International Air Lines for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Zurich airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Swiss International Air Lines?

For your Zurich - Dublin trip, every minute counts. Note the reasons given by Swiss International Air Lines staff at the Zurich counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Airlines like Swiss International Air Lines sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against Swiss International Air Lines on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.