Flight compensation TACV:
Lisbon — Boa Vista

TACV passengers Lisbon-Boa Vista: what to do to file a claim

You were due to travel with TACV from Lisbon to Boa Vista and things went wrong? Regulation CE 261/2004 guarantees a payout in most cases.

Seize this entitlement: the TACV flight Lisbon → Boa Vista (2 852 km) entitles you to 400€ compensation under EU regulation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if TACV is a non-EU carrier, if the flight departs from Lisbon Portela Airport, EU regulation applies completely.

How to know if the flight TACV Lisbon - Boa Vista is eligible?

Don't confuse ticket refund and legal compensation! Even if TACV offers you a travel credit for your Lisbon → Boa Vista flight, you can also demand the monetary compensation of 400€ provided by law.

In the case of a cancellation, if you were notified less than 14 days before your departure from Lisbon, the regulation applies in the same way.

What are the conditions for TACV to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Boa Vista.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TACV (technical problem, sick crew, scheduling...).

The impact of a strike on your TACV compensation

Not all strike{s} exempt the airline from its obligations. If your Lisbon - Boa Vista delay was caused by an staff strike at TACV, the CJEU have confirmed that this entitles you to a payout.

An aviation law expert can quickly determine whether the strike that disrupted your TACV Lisbon-Boa Vista flight was the airline's responsibility or a third party's.

What are your rights at Lisbon airport in case of prolonged wait?

Too many passengers don't know that TACV must offer them sustenance and contact means throughout the delay at Lisbon Portela Airport. It's a legal obligation, not a bonus.

Even in extraordinary circumstances, the right to assistance at Lisbon remains valid. The hotel is owed if TACV pushes your flight by a day.

Steps: how to get your 400 € from TACV?

First concrete step: send a formal email to TACV's customer service referencing Regulation CE 261/2004 and {the 400€ amount|your specific claim}.

This is where lawyers and expert services come in. By engaging a expert service, you assess eligibility in minutes and delegate the entire process to recover your 400€ with peace of mind.

How long does it take to get the 400 € compensation?

Airlines like TACV sometimes prioritise cases handled by lawyers to avoid late-payment penalties. Medium-haul cases have a standard processing timeline.

By entrusting the recovery of your 400€ to a trusted partner, you spare yourself months of waiting and the stress of seeing your case ignored, as chasing are handled by legal experts.

What to do faced with silence or refusal from the airline?

Know that TACV doesn't need to justify its refusal immediately. But when you respond with documentation, the obligation to prove shifts {to the airline|onto TACV}.

{Facing a refusal|If TACV persists}, three paths are available: filing with the national CAA, an ombudsman, or legal action. An professional will determine the best route for {your situation|the Lisbon-Boa Vista case}.