Flight compensation TAP Portugal:
Bucharest — Lisbon

How to be compensated by TAP Portugal on the Bucharest (OTP) - Lisbon (LIS) line

From Henri Coand? International Airport airport, your departure with TAP Portugal to Lisbon didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 2 971 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight TAP Portugal Bucharest - Lisbon is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Lisbon Portela Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, TAP Portugal owes you 400 €.

An unexpected cancellation or a diverted flight from Henri Coand? International Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Bucharest airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

When a social movement disrupts your itinerary to Lisbon Portela Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Henri Coand? International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Bucharest airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. TAP Portugal must ensure the well-being of its passengers stuck at Bucharest.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Henri Coand? International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from TAP Portugal?

The formal notice letter and the collection of evidence of delay at Lisbon Portela Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the TAP Portugal website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

A frequent question concerns processing times. A claim filed directly with TAP Portugal customer service can take several weeks or even months before getting a response.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

An unfounded refusal from TAP Portugal is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against TAP Portugal is often more striking.