Flight compensation TAP Portugal:
Istanbul — Lisbon

Refund and compensation TAP Portugal: route Istanbul to Lisbon

The IST - LIS route operated by TAP Portugal experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Istanbul, you are protected by the EU's legal framework. The distance of 3 212 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if TAP Portugal is a non-EU airline, if the flight takes off from Istanbul, the European regulation applies in full.

How to know if the flight TAP Portugal Istanbul - Lisbon is eligible?

Don't confuse ticket refund and legal compensation! Even if TAP Portugal offers you a voucher for your Istanbul - Lisbon flight, you can still claim the 400 euros cash provided by law.

Also note that the distance of 3 212 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Istanbul airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

Not all strikes exempt the company from its obligations. If the delay of your Istanbul - Lisbon trip is due to an internal strike within TAP Portugal, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Istanbul, assistance (meals/hotel) remains mandatory for TAP Portugal.

What are your rights at Istanbul airport in case of prolonged wait?

If Istanbul airport becomes your temporary residence because of TAP Portugal, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Istanbul remains valid. The hotel is due if TAP Portugal offsets your flight by one night.

Steps: how to get your 400 € from TAP Portugal?

Starting a procedure against TAP Portugal for a flight from Istanbul to Lisbon can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Istanbul to Lisbon Portela Airport can drag on if you don't follow up.

A collective action on the TAP Portugal flight from Istanbul can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Istanbul - Lisbon line.

In the last instance, it is the summons to court that often unlocks the payment. The company TAP Portugal will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.