Flight compensation TAP Portugal:
Lisbon — Amilcar Cabral

How to be compensated by TAP Portugal on the Lisbon (LIS) - Amilcar Cabral (SID) line

From Lisbon Portela Airport airport, your departure with TAP Portugal to Amilcar Cabral didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 2 795 km, EC Regulation 261/2004 requires TAP Portugal to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight TAP Portugal Lisbon - Amilcar Cabral is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Amilcar Cabral airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, TAP Portugal owes you 400 €.

Keeping your travel documents for the TAP Portugal LIS-SID flight is crucial to prove that you were present at boarding at Lisbon.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Amilcar Cabral.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

Don't be fooled by TAP Portugal's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Lisbon Portela Airport or European air traffic control is an external cause over which TAP Portugal has no control.

What are your rights at Lisbon airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Lisbon Portela Airport, TAP Portugal must provide you with free meals and refreshments in reasonable quantity given the delay.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Lisbon Portela Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from TAP Portugal?

The formal notice letter and the collection of evidence of delay at Amilcar Cabral airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of TAP Portugal.

How long does it take to get the 400 € compensation?

Airlines like TAP Portugal sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against TAP Portugal on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

Experts in aviation law have a colossal history of TAP Portugal convictions, which is a decisive advantage.