Flight compensation TAP Portugal:
Lisbon — Barcelona

How to be compensated by TAP Portugal on the Lisbon (LIS) - Barcelona (BCN) line

No one likes waiting for hours at the airport. If TAP Portugal did not respect its scheduled times for your Lisbon - Barcelona flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 994 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight TAP Portugal Lisbon - Barcelona is eligible?

For an TAP Portugal flight from Lisbon to Barcelona, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

Keeping your travel documents for the TAP Portugal LIS-BCN flight is crucial to prove that you were present at boarding at Lisbon.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Barcelona.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

Don't be fooled by TAP Portugal's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 250 € is not payable due to an external strike at Lisbon, assistance (meals/hotel) remains mandatory for TAP Portugal.

What are your rights at Lisbon airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. TAP Portugal must ensure the well-being of its passengers stuck at Lisbon.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Lisbon Portela Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from TAP Portugal?

The formal notice letter and the collection of evidence of delay at Barcelona International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the TAP Portugal website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Lisbon to Barcelona International Airport can drag on if you don't follow up.

A collective action on the TAP Portugal flight from Lisbon can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take TAP Portugal's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.