Flight compensation TAP Portugal:
Lisbon — Berlin

How to be compensated by TAP Portugal on the Lisbon (LIS) - Berlin (SXF) line

No one likes waiting for hours at the airport. If TAP Portugal did not respect its scheduled times for your Lisbon - Berlin flight, the law is on your side.

Directive 261/2004 is clear: for 2 305 km of flight, the company TAP Portugal is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight TAP Portugal Lisbon - Berlin is eligible?

For an TAP Portugal flight from Lisbon to Berlin, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

An unexpected cancellation or a diverted flight from Lisbon Portela Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Berlin.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

When a social movement disrupts your itinerary to Berlin, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Lisbon - Berlin flight.

What are your rights at Lisbon airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. TAP Portugal must ensure the well-being of its passengers stuck at Lisbon.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Lisbon Portela Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from TAP Portugal?

The amicable route with TAP Portugal to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the TAP Portugal website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

A frequent question concerns processing times. A claim filed directly with TAP Portugal customer service can take several weeks or even months before getting a response.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and TAP Portugal systems.

What to do faced with silence or refusal from the airline?

The first refusal from TAP Portugal should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Lisbon Portela Airport airport to prove their faults.