Flight compensation TAP Portugal:
Lisbon — Bilbao

Get your TAP Portugal flight compensation for the route Lisbon - Bilbao

From Lisbon Portela Airport airport, your departure with TAP Portugal to Bilbao didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 724 km, EC Regulation 261/2004 requires TAP Portugal to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight TAP Portugal Lisbon - Bilbao is eligible?

The compensation for flight LIS-BIO is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If TAP Portugal sold more seats than planned and you stay on the tarmac at Lisbon Portela Airport, the 250 € compensation is automatic.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Bilbao.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

If your TAP Portugal flight from Lisbon Portela Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Lisbon Portela Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Lisbon airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Lisbon Portela Airport, TAP Portugal must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Lisbon Portela Airport terminal is also included in the legal package due by TAP Portugal.

Steps: how to get your 250 € from TAP Portugal?

The amicable route with TAP Portugal to recover 250 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of TAP Portugal.

How long does it take to get the 250 € compensation?

A frequent question concerns processing times. A claim filed directly with TAP Portugal customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Lisbon - Bilbao section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by TAP Portugal is often a maneuver to encourage the traveler to abandon their 250 €.

DGAC or its European equivalents can be slow. A private court proceeding against TAP Portugal is often more striking.