Flight compensation TAP Portugal:
Lisbon — Boa Vista

Claim and compensation for flight TAP Portugal Lisbon - Boa Vista

If your trip departing from Lisbon Portela Airport and arriving at Rabil Airport operated by TAP Portugal was disrupted, you are not alone against the airline.

By taking off from Lisbon Portela Airport, you are protected by the EU's legal framework. The distance of 2 852 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if TAP Portugal is a non-EU airline, if the flight takes off from Lisbon Portela Airport, the European regulation applies in full.

How to know if the flight TAP Portugal Lisbon - Boa Vista is eligible?

Don't confuse ticket refund and legal compensation! Even if TAP Portugal offers you a voucher for your Lisbon - Boa Vista flight, you can still claim the 400 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Lisbon, the regulation applies in the same way.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Boa Vista.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

If your TAP Portugal flight from Lisbon Portela Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Lisbon Portela Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Lisbon airport in case of prolonged wait?

If Lisbon Portela Airport airport becomes your temporary residence because of TAP Portugal, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Lisbon Portela Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from TAP Portugal?

Starting a procedure against TAP Portugal for a flight from Lisbon to Boa Vista can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

On the LIS-BVC line, delays can vary according to the reactivity of TAP Portugal's legal department.

If your file is particularly solid regarding the incident occurred on the Lisbon - Boa Vista section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by TAP Portugal is often a maneuver to encourage the traveler to abandon their 400 €.

DGAC or its European equivalents can be slow. A private court proceeding against TAP Portugal is often more striking.