Flight compensation TAP Portugal:
Lisbon — Dubai

Refund and compensation TAP Portugal: route Lisbon to Dubai

The LIS - DXB route operated by TAP Portugal experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 6 138 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like TAP Portugal.

How to know if the flight TAP Portugal Lisbon - Dubai is eligible?

Don't confuse ticket refund and legal compensation! Even if TAP Portugal offers you a voucher for your Lisbon - Dubai flight, you can still claim the 600 euros cash provided by law.

Upgrading or downgrading does not change your right to 600 € if the initial incident is qualified under Regulation 261.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Dubai.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

Don't be fooled by TAP Portugal's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 600 € is not payable due to an external strike at Lisbon, assistance (meals/hotel) remains mandatory for TAP Portugal.

What are your rights at Lisbon airport in case of prolonged wait?

Don't buy your food without first asking TAP Portugal for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Lisbon Portela Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 600 € from TAP Portugal?

It is strongly recommended to keep your TAP Portugal boarding pass and any communication relating to the delay suffered at Lisbon Portela Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight LIS-DXB to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from TAP Portugal. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against TAP Portugal on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Lisbon - Dubai line.

In the last instance, it is the summons to court that often unlocks the payment. The company TAP Portugal will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.