Flight compensation TAP Portugal:
Lisbon — Horta

How to be compensated by TAP Portugal on the Lisbon (LIS) - Horta (HOR) line

Have you experienced a major inconvenience during your trip between Lisbon and Horta with TAP Portugal? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Fortunately, for this specific route with a distance of 1 697 km, EC Regulation 261/2004 requires TAP Portugal to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight TAP Portugal Lisbon - Horta is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Horta Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, TAP Portugal owes you 400 €.

An unexpected cancellation or a diverted flight from Lisbon Portela Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Horta.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

Don't be fooled by TAP Portugal's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Lisbon Portela Airport or European air traffic control is an external cause over which TAP Portugal has no control.

What are your rights at Lisbon airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Lisbon Portela Airport airport, TAP Portugal is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Lisbon Portela Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from TAP Portugal?

The formal notice letter and the collection of evidence of delay at Horta Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of TAP Portugal.

How long does it take to get the 400 € compensation?

Airlines like TAP Portugal sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the TAP Portugal flight from Lisbon can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take TAP Portugal's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.